YT HEALTH JOURNEY LTD.
PRIVACY POLICY
1. Our Commitment to Privacy
YT Health Journey LTD (“YT Health Journey”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our Website, contact our team, book consultations, or use our healthcare coordination services.
By using our Website or Services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Depending on the services you request, we may collect information including:
Personal Information
· Full Name
· Date of Birth
· Gender
· Address
· Email Address
· Telephone Number
· Emergency Contact
Travel Information
· Passport Information
· Flight Details
· Hotel Preferences
· Travel Dates
Health Information
· Medical History
· Current Medical Conditions
· Current Medications
· Previous Surgeries
· Medical Reports
· Laboratory Reports
· MRI / CT Images
· Physician Referrals
Payment Information
· Billing Information
· Payment Confirmation
· Transaction History
YT Health Journey does not store complete credit card information on our own servers where third-party payment processors are used.
3. How We Collect Information
Information may be collected when you:
· Visit our Website
· Complete a contact form
· Book a consultation
· Purchase a service
· Contact us by email
· Contact us by phone
· Upload medical documents
· Submit travel information
· Communicate through messaging platforms
We may also receive information directly from hospitals or healthcare providers where you have authorized such disclosure.
4. Why We Collect Information
We collect personal information only for purposes reasonably necessary to provide our services.
These purposes include:
· Scheduling appointments
· Coordinating hospitals
· Preparing travel itineraries
· Booking accommodations
· Organizing transportation
· Communicating with physicians
· Providing translation services
· Explaining medical reports
· Customer support
· Billing
· Improving our services
· Meeting legal obligations
We do not collect personal information for purposes unrelated to the services you request.
5. Sharing Your Information
Your personal information may be shared only when necessary to provide requested services.
Recipients may include:
· Partner Hospitals
· Licensed Physicians
· Medical Specialists
· Laboratories
· Hotels
· Transportation Providers
· Translation Providers
· Payment Processors
· Government Authorities (where legally required)
We never sell your personal information.
We never rent your personal information.
We never share your information for unrelated advertising purposes.
6. International Transfer of Information
Because our services coordinate healthcare in China, your personal information may be transferred outside Canada.
This may include hospitals, physicians, laboratories, or other service providers located in China.
By requesting our services, you acknowledge and consent to these international transfers where reasonably necessary to coordinate your healthcare journey.
YT Health Journey takes reasonable contractual and organizational measures to protect your information throughout this process.
7. Protection of Medical Information
Medical information deserves additional protection.
We treat medical records with the highest level of confidentiality reasonably available within our business operations.
Only personnel who require access to your information in order to coordinate your services are permitted to access your records.
Medical reports remain under the control of the issuing healthcare provider unless otherwise required by law.
8. Data Security
YT Health Journey maintains administrative, technical, and organizational safeguards designed to protect your information.
These safeguards may include:
· Encrypted communications where appropriate
· Secure cloud storage
· Password-protected systems
· Restricted staff access
· Staff confidentiality obligations
· Secure document handling procedures
Although we take reasonable precautions, no electronic system can guarantee absolute security.
9. Data Retention
We retain personal information only as long as reasonably necessary to:
· Provide our services
· Meet legal obligations
· Resolve disputes
· Maintain business records
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Privacy Rights
Subject to applicable law, you may request to:
· Access your personal information
· Correct inaccurate information
· Update your information
· Withdraw consent (where legally permitted)
· Request deletion of certain personal information
· Ask questions regarding our privacy practices
Certain requests may be limited where legal or contractual obligations require continued retention.
11. Cookies & Website Analytics
Our Website may use cookies and similar technologies to:
· Improve Website performance
· Remember user preferences
· Measure Website traffic
· Improve user experience
· Analyze visitor behaviour
You may disable cookies through your browser settings; however, doing so may affect certain Website functionality.
12. Children’s Privacy
Our Website is not intended for children under the age of 18.
We do not knowingly collect personal information directly from children without appropriate authorization from a parent or legal guardian.
13. Third-Party Websites
Our Website may contain links to external websites operated by third parties.
YT Health Journey is not responsible for the privacy practices or content of those external websites.
Users should review the privacy policies of any third-party websites they visit.
14. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal obligations, or business practices.
The revised version will be posted on our Website with an updated Effective Date.
Continued use of our Website constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
YT Health Journey LTD
Email: info@ythealthjourney.com
Phone: +1 236 886-8835
Website: https://www.ythealthjourney.com
Business Address:703-6081 No.3 Road
© YT Health Journey LTD. All Rights Reserved.