Terms and Conditions

YT Health Journey LTD. Policy

YT HEALTH JOURNEY LTD.

TERMS & CONDITIONS

1. Introduction

Welcome to YT Health Journey LTD (”YT Health Journey”, “Company”, “we”, “our”, or “us”).

These Terms and Conditions (”Terms”) govern your access to and use of the YT Health Journey website, consultation services, healthcare coordination services, travel planning assistance, accommodation arrangements, translation services, medical report consultation, and all other services provided by YT Health Journey.

By accessing our Website, contacting us, submitting an inquiry, booking a consultation, purchasing a service, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms, you should discontinue using our Website and Services immediately.

2. About YT Health Journey

YT Health Journey LTD is a Canadian company specializing in health management and medical concierge services.

We assist Canadian clients by coordinating access to comprehensive health screening programs, specialist consultations, diagnostic imaging, wellness experiences, accommodation, transportation, interpretation services, and related healthcare logistics through independent hospitals and licensed healthcare providers located in China.

Our goal is to simplify every stage of the healthcare journey while providing professional coordination, personalized service, and ongoing support before, during, and after your visit.

We are not a hospital, clinic, diagnostic center, laboratory, physician group, or licensed healthcare provider.

3. Scope of Services

Depending on the service package selected, YT Health Journey may provide assistance with:

· Initial consultation and health screening planning

· Appointment scheduling

· Communication with partner hospitals

· Travel coordination

· Airport transfer arrangements

· Hotel accommodation coordination

· Interpretation and translation assistance

· Medical itinerary planning

· Wellness experience coordination

· Medical report explanation support

· General customer service before and after travel

Specific services may vary depending on the package purchased, hospital availability, physician scheduling, government regulations, and individual client requirements.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice where reasonably necessary.

4. Nature of Our Services

YT Health Journey provides healthcare coordination and medical concierge services only.

Our role is administrative and supportive in nature.

We assist clients by coordinating appointments, facilitating communication, organizing travel logistics, arranging accommodations, and helping clients navigate the healthcare process.

All medical examinations, laboratory testing, diagnostic imaging, specialist consultations, diagnoses, prescriptions, treatment recommendations, surgical procedures, and clinical decisions are performed exclusively by independent licensed physicians, hospitals, and healthcare institutions.

YT Health Journey does not provide medical treatment or clinical care.

5. No Doctor–Patient Relationship

Using this Website or any service provided by YT Health Journey does not establish a physician-patient relationship between you and YT Health Journey or any member of our staff.

Nothing contained on this Website, within our communications, or during consultations should be interpreted as:

· Medical advice

· Medical diagnosis

· Treatment recommendations

· Prescription services

· Emergency medical assistance

· Clinical opinions

Any healthcare decisions should always be made directly with the licensed physicians responsible for your care.

If you are experiencing a medical emergency, contact your local emergency services immediately.

6. Independent Healthcare Providers

All hospitals, physicians, specialists, laboratories, imaging centers, and other healthcare providers introduced through YT Health Journey operate independently from our company.

Medical services are provided solely by the respective healthcare institution and licensed medical professionals.

YT Health Journey does not supervise, control, or direct medical decisions made by physicians or hospitals.

Accordingly, YT Health Journey makes no representation or warranty regarding:

· Medical diagnosis

· Clinical recommendations

· Treatment plans

· Medical outcomes

· Surgical results

· Recovery time

· Physician availability

· Hospital performance

Clients acknowledge that medical care is provided exclusively by independent healthcare providers.

7. Medical Disclaimer

Information contained on this Website is provided for general informational purposes only.

The information presented should not be considered medical advice and should never replace consultation with a qualified healthcare professional.

Descriptions of screening programs, medical technologies, hospital facilities, or wellness experiences are intended solely to provide general information.

Every individual’s medical condition is unique.

Screening recommendations, diagnoses, treatment plans, and medical decisions should always be determined by licensed physicians based on each patient’s individual circumstances.

YT Health Journey makes no guarantee that any screening program will detect every disease, prevent future illness, or improve health outcomes.

Healthcare decisions remain solely between each client and their treating physician.

8. Client Eligibility

Our services are intended for individuals who are legally capable of entering into binding agreements.

Clients under the age of 18 must be accompanied by a parent or legal guardian unless otherwise approved by the participating healthcare provider.

Clients are responsible for providing accurate personal information, medical history, travel documents, and any information necessary for appointment coordination.

Failure to provide complete or accurate information may affect appointment scheduling or healthcare services.

9. Client Responsibilities

By using our services, you agree to:

· Provide truthful and complete information.

· Follow all instructions issued by healthcare providers.

· Attend scheduled appointments on time.

· Maintain valid travel documents.

· Obtain any required visas or travel authorizations.

· Maintain appropriate travel and medical insurance where applicable.

· Notify us promptly of any changes to your health or travel plans.

Failure to comply with these responsibilities may result in appointment delays, cancellation fees, or inability to receive certain services.

10. Booking & Consultation Process

Clients may request a consultation through our Website, telephone, email, or other approved communication channels.

Submitting an inquiry or consultation request does not guarantee availability of any physician, hospital, screening package, travel date, or accommodation.

All bookings remain subject to:

· Hospital availability

· Physician schedules

· Medical suitability

· Travel restrictions

· Visa approval

· Payment confirmation

· Operational capacity

YT Health Journey reserves the right to decline or postpone any booking where it is deemed necessary for operational, medical coordination, safety, or legal reasons.

A booking is considered confirmed only after written confirmation has been issued by YT Health Journey.

11. Health Information

Clients may be asked to provide personal health information before appointments can be arranged.

This information may include, but is not limited to:

· Previous medical history

· Current medications

· Existing medical conditions

· Previous surgeries

· Allergies

· Imaging reports

· Laboratory results

Clients confirm that all information provided is accurate and complete.

Providing inaccurate, misleading, or incomplete information may affect appointment scheduling, physician recommendations, or the availability of certain medical services.

YT Health Journey is not responsible for any consequences arising from inaccurate or incomplete information supplied by the client.

12. Pricing & Payment

All prices displayed on our Website are listed in Canadian Dollars (CAD) unless otherwise stated.

Quoted pricing may include selected healthcare coordination services, accommodation, airport transfers, and other services specifically identified in your package.

Unless expressly stated, pricing does not include:

· International airfare

· Visa fees

· Travel insurance

· Meals not included in the package

· Personal expenses

· Optional medical services

· Additional physician consultations

· Prescription medications

· Emergency medical treatment

Full payment schedules will be provided before confirmation of your booking.

YT Health Journey reserves the right to modify pricing without prior notice before a booking has been confirmed.

Confirmed bookings will not be affected by future pricing changes.

13. Payment Terms

Payment methods accepted by YT Health Journey may include bank transfer, credit card, electronic payment, or other approved payment methods.

All payments must be received before services requiring advance booking can be confirmed unless otherwise agreed in writing.

Clients are responsible for:

· Bank transfer fees

· Currency conversion charges

· Credit card processing fees (where applicable)

Late payments may result in delayed bookings, cancellation of reservations, or additional administrative charges.

14. Cancellation by Client

Clients may cancel their booking by providing written notice.

Cancellation fees may apply depending on:

· Hospital reservation policies

· Hotel reservation policies

· Transportation bookings

· Services already performed

· Time remaining before departure

Healthcare appointments often require advance scheduling with third-party providers.

Certain deposits, hospital reservation fees, hotel deposits, and administrative coordination fees may be non-refundable once incurred.

Specific cancellation amounts will be provided before confirmation of each booking.

15. Cancellation by YT Health Journey

YT Health Journey reserves the right to cancel, postpone, or modify services where reasonably necessary.

Examples include:

· Hospital schedule changes

· Physician unavailability

· Government travel restrictions

· Natural disasters

· Public health emergencies

· Safety concerns

· Operational limitations

· Force Majeure events

Whenever reasonably possible, we will attempt to arrange:

· Alternative appointments

· Alternative hospitals

· Alternative travel dates

· Alternative accommodation

Where services cannot reasonably be delivered, refunds will be determined according to our Refund Policy and the policies of applicable third-party providers.

16. Accommodation

Accommodation included within selected service packages is arranged through independent hotels.

YT Health Journey coordinates reservations on behalf of clients but does not own, operate, or manage any hotel.

Hotel photographs shown on our Website are intended for illustrative purposes.

Actual room type, view, furnishings, and amenities may vary depending on availability.

Hotel policies regarding:

· Check-in

· Check-out

· Damage deposits

· Smoking

· Additional guests

· Property damage

· Room upgrades

remain solely the responsibility of the hotel.

Clients agree to comply with all hotel policies during their stay.

17. Transportation

Where transportation services are included, YT Health Journey may coordinate:

· Airport transfers

· Hotel transfers

· Hospital transportation

· Scheduled transportation between appointments

Transportation services may be provided by independent transportation companies.

YT Health Journey is not responsible for:

· Traffic delays

· Road closures

· Vehicle breakdowns

· Weather conditions

· Missed flights

· Missed appointments caused by circumstances beyond our reasonable control.

Clients are encouraged to allow sufficient travel time for all scheduled appointments.

18. Travel Requirements

Clients are solely responsible for ensuring they possess:

· Valid passports

· Required visas

· Entry permits

· Vaccination records (if required)

· Customs documentation

· Travel insurance

· Any documentation required by airlines or government authorities.

YT Health Journey does not guarantee entry into any country.

Visa approval and immigration decisions are made exclusively by the relevant government authorities.

Failure to obtain the necessary travel documentation does not entitle the client to a refund beyond the terms outlined in our Refund Policy.

19. Travel Insurance

YT Health Journey strongly recommends that every client purchase comprehensive travel insurance before departure.

Appropriate insurance may include:

· Medical expenses

· Emergency evacuation

· Trip cancellation

· Trip interruption

· Flight delays

· Lost baggage

· Personal liability

YT Health Journey is not an insurance provider and does not provide insurance advice.

Clients remain solely responsible for obtaining insurance appropriate to their individual circumstances.

20. Force Majeure

YT Health Journey shall not be liable for any delay, cancellation, interruption, or failure to perform services resulting from events beyond our reasonable control.

Such events may include, but are not limited to:

· Natural disasters

· Floods

· Earthquakes

· Severe weather

· Epidemics

· Pandemics

· Government restrictions

· Border closures

· War

· Civil unrest

· Terrorist activity

· Transportation disruptions

· Labour disputes

· Utility failures

· Cybersecurity incidents

Where possible, we will make reasonable efforts to reschedule affected services; however, we cannot guarantee availability or identical arrangements.

21. Medical Reports

Medical reports, laboratory results, imaging reports, specialist assessments, and all clinical documentation are prepared exclusively by the treating hospital and licensed physicians.

YT Health Journey does not create, modify, edit, certify, or verify the medical accuracy of any report.

Any questions regarding medical findings, diagnoses, recommendations, or treatment plans should be directed to the treating physician or healthcare institution responsible for your care.

While we may assist with communication and coordination, responsibility for the medical content of all reports remains solely with the issuing healthcare provider.

22. Report Consultation Service

As part of certain service packages, YT Health Journey may provide a Report Consultation service.

This service is intended solely to assist clients in understanding the medical reports issued by their treating hospital.

Report Consultation may include:

· Explaining medical terminology in plain language

· Reviewing the overall structure of the report

· Clarifying recommendations made by physicians

· Assisting with translation where appropriate

· Answering general questions regarding the report

Report Consultation does not include:

· Medical diagnosis

· Second medical opinions

· Treatment recommendations

· Prescription advice

· Interpretation that replaces a physician’s opinion

Clients should always consult their treating physician or another licensed healthcare professional before making healthcare decisions.

23. Translation & Interpretation Services

Translation and interpretation services are provided to facilitate communication between clients and healthcare providers.

Although reasonable efforts are made to ensure accuracy, medical terminology may not always translate perfectly between languages.

YT Health Journey cannot guarantee that every translation or interpretation is completely free of error.

In the event of any discrepancy, the original medical records issued by the treating hospital shall prevail.

24. Client Medical Decisions

All healthcare decisions remain exclusively between the client and the treating physician.

Clients acknowledge that they are solely responsible for decisions relating to:

· Acceptance or refusal of medical procedures

· Additional testing

· Surgery

· Medication

· Follow-up treatment

· Ongoing healthcare management

YT Health Journey does not influence medical decisions made by physicians and accepts no responsibility for those decisions.

25. No Guarantee of Medical Outcomes

Healthcare outcomes vary significantly between individuals.

YT Health Journey makes no guarantee regarding:

· Diagnostic findings

· Screening results

· Treatment success

· Recovery

· Future health

· Disease prevention

· Life expectancy

· Medical improvement

Participation in any health screening program does not guarantee that every disease or medical condition will be detected.

Clients understand that preventive screening reduces risk but cannot eliminate it.

26. Third-Party Providers

Many services offered as part of your Health Journey are delivered by independent third parties.

These may include:

· Hospitals

· Physicians

· Laboratories

· Imaging centres

· Hotels

· Transportation companies

· Airlines

· Insurance providers

· Wellness providers

· Government agencies

These organizations operate independently from YT Health Journey.

We are not responsible for the acts, omissions, negligence, delays, errors, cancellations, or decisions made by independent third-party providers.

27. Limitation of Liability

To the fullest extent permitted by applicable law, YT Health Journey, its directors, officers, employees, contractors, consultants, affiliates, representatives, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

· Medical treatment

· Medical diagnosis

· Physician recommendations

· Surgical procedures

· Hospital services

· Delayed appointments

· Appointment cancellations

· Hotel issues

· Airline delays

· Lost baggage

· Visa refusal

· Travel disruption

· Government restrictions

· Translation inaccuracies

· Website interruptions

· Cybersecurity incidents

· Loss of income

· Emotional distress

· Loss of opportunity

· Future medical complications

Our total liability for any claim relating to our Services shall never exceed the amount actually paid directly to YT Health Journey for the specific coordination services giving rise to the claim.

This limitation does not affect rights that cannot legally be excluded under applicable law.

28. Indemnification

You agree to defend, indemnify, and hold harmless YT Health Journey, its officers, directors, employees, contractors, representatives, and affiliates from and against any claims, liabilities, damages, losses, costs, or legal expenses arising from:

· Your misuse of our Services

· Your breach of these Terms

· Your violation of applicable laws

· Information you provide that is inaccurate or misleading

· Your conduct while using third-party healthcare providers

This obligation survives termination of these Terms.

29. Website Content

All information presented on this Website is provided in good faith for general informational purposes.

While reasonable efforts are made to keep information accurate and current, YT Health Journey does not guarantee that:

· Website content is complete

· Information is current

· Medical information is free from error

· Hospital information will remain unchanged

· Prices will remain unchanged

· Services will always be available

We reserve the right to update, modify, or remove Website content at any time without prior notice.

30. Testimonials

Testimonials appearing on this Website reflect the personal experiences of individual clients.

Individual experiences vary.

Testimonials should not be interpreted as guarantees of future medical results, treatment success, or identical customer experiences.

Results achieved by one client may not be representative of the experience of another

31. Collection of Personal Information

To provide our services, YT Health Journey may collect personal information directly from you.

Depending on the services requested, this information may include:

· Full name

· Date of birth

· Gender

· Contact information

· Passport information

· Emergency contact details

· Medical history

· Current medications

· Medical reports

· Imaging reports

· Travel itinerary

· Payment information

· Communication history

We collect only the information reasonably necessary to provide our healthcare coordination services.

32. Use of Personal Information

Your personal information may be used for purposes including:

· Coordinating hospital appointments

· Booking accommodations

· Arranging transportation

· Providing translation support

· Preparing travel schedules

· Communicating with healthcare providers

· Responding to inquiries

· Providing customer support

· Processing payments

· Improving our services

· Meeting legal and regulatory obligations

We do not sell your personal information to third parties.

33. Cross-Border Transfer of Information

Because YT Health Journey coordinates healthcare services in China, your personal information may be transferred outside Canada.

Information may be shared with:

· Partner hospitals

· Licensed physicians

· Medical specialists

· Hotels

· Transportation providers

· Translation providers

· Government agencies where legally required

By using our services, you acknowledge and consent to the international transfer of your information where reasonably necessary to provide the requested services.

We take reasonable measures to ensure that transferred information is handled securely and only by parties directly involved in providing your services.

34. Medical Information

Medical information is among the most sensitive personal information we handle.

We only request medical information necessary to coordinate your healthcare journey.

Medical records remain the property of the treating healthcare provider unless otherwise stated by applicable law.

YT Health Journey does not alter, modify, or certify medical records.

Clients are responsible for reviewing all medical information directly with their treating physicians.

35. Privacy Protection

YT Health Journey is committed to protecting your privacy.

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against:

· Unauthorized access

· Accidental disclosure

· Loss

· Misuse

· Unauthorized modification

· Destruction

However, no electronic storage or internet transmission can ever be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of any information transmitted electronically.

36. Electronic Communications

By contacting YT Health Journey or using our Website, you consent to receive communications electronically.

These communications may include:

· Appointment confirmations

· Booking updates

· Payment receipts

· Medical coordination updates

· Customer service responses

· Travel information

· Policy updates

Electronic communications satisfy any legal requirement that such communications be provided in writing.

37. Website Use

You agree to use this Website only for lawful purposes.

You agree not to:

· Attempt unauthorized access to our systems

· Upload malicious software

· Interfere with Website functionality

· Copy Website content without permission

· Misrepresent your identity

· Use automated tools to collect Website data

· Attempt to disrupt Website security

Violation of these Terms may result in termination of Website access.

38. Intellectual Property

All Website content is the property of YT Health Journey unless otherwise indicated.

This includes:

· Logos

· Branding

· Website design

· Graphics

· Icons

· Text

· Videos

· Photographs

· Documents

· Downloadable materials

No portion of this Website may be reproduced, copied, distributed, modified, or commercially exploited without prior written permission.

39. Third-Party Links

Our Website may contain links to third-party websites for your convenience.

These websites operate independently.

YT Health Journey does not control or endorse third-party content and is not responsible for:

· Website content

· Privacy practices

· Security

· Availability

· Products or services offered by third parties

Users access third-party websites entirely at their own risk.

40. Website Availability

We aim to keep our Website available at all times.

However, we do not guarantee uninterrupted access.

Temporary interruptions may occur due to:

· Maintenance

· Software updates

· Internet outages

· Cybersecurity incidents

· Hardware failures

· Circumstances beyond our reasonable control

YT Health Journey shall not be liable for losses arising from Website downtime.

41. Intellectual Property Rights

Nothing contained on this Website grants users any license or ownership rights in our intellectual property.

All rights are expressly reserved.

Unauthorized use of our intellectual property may result in legal action.

42. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any legal proceedings arising from these Terms shall be brought exclusively before the courts located in British Columbia unless otherwise required by applicable law.

43. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

The invalid provision shall be replaced with a lawful provision that most closely reflects the original commercial intent.

44. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, Medical Disclaimer, and any written service agreement, constitute the entire agreement between you and YT Health Journey regarding your use of our Website and Services.

Any previous discussions, representations, or understandings are superseded by these Terms.

45. Changes to These Terms

YT Health Journey reserves the right to modify these Terms at any time.

Updated Terms will become effective immediately upon publication on our Website unless otherwise stated.

Your continued use of our Website or Services following any update constitutes acceptance of the revised Terms.

We encourage clients to review these Terms periodically.

46. Contact Information

If you have questions regarding these Terms & Conditions, please contact us:

YT Health Journey LTD

Email: [Insert Email]

Phone: [Insert Phone Number]

Website: https://www.ythealthjourney.com (update to your final domain if different)

Business Address:
[Insert Registered Business Address]

47. Final Acknowledgement

By using this Website or engaging YT Health Journey for any service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

You further acknowledge that YT Health Journey acts solely as a healthcare coordination and medical concierge company, and that all medical care, diagnoses, treatments, and healthcare decisions remain the responsibility of the independent licensed healthcare providers delivering your medical services.