Refund and Cancellation Policy

YT HEALTH JOURNEY LTD.

REFUND & CANCELLATION POLICY⸻

1. Overview

This Refund & Cancellation Policy explains the cancellation, rescheduling, and refund terms applicable to services provided by YT Health Journey LTD (“YT Health Journey”, “we”, “our”, or “us”).

By booking our services, you acknowledge that healthcare coordination involves third-party hospitals, physicians, hotels, transportation providers, and other independent service providers whose policies may affect refunds.

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2. Booking Deposits

Certain services require a deposit before appointments, accommodation, or transportation can be confirmed.

Deposits may be used to secure:

* Hospital appointments

* Specialist consultations

* Hotel reservations

* Airport transfers

* Translation services

* Administrative coordination

Unless otherwise stated in writing, booking deposits are non-refundable once third-party reservations have been confirmed.

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3. Client Cancellation

Clients may cancel their booking at any time by providing written notice.

Cancellation requests become effective only after written confirmation has been issued by YT Health Journey.

The amount eligible for refund depends on:

* Services already completed

* Hospital reservation policies

* Hotel cancellation policies

* Transportation bookings

* Administrative work already performed

* Third-party charges already incurred

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4. Refund Eligibility

Refunds may be available for services that have not yet been performed and where third-party costs have not already been incurred.

Refunds are not guaranteed and will be assessed individually based on the circumstances of each booking.

Administrative coordination fees are generally non-refundable once work has commenced.

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5. Non-Refundable Expenses

The following costs are generally non-refundable once incurred:

* Hospital booking fees

* Specialist reservation fees

* Administrative coordination fees

* Translation services already provided

* Hotel cancellation penalties

* Transportation reservations

* Visa application fees

* Government charges

* Bank transfer fees

* Credit card processing fees

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6. Client No-Show

Failure to attend a scheduled consultation, hospital appointment, airport transfer, or other confirmed service without prior notice may be considered a No-Show.

No-Shows may result in:

* Loss of appointment

* Additional hospital charges

* Hotel penalties

* Transportation charges

* Forfeiture of all or part of the booking payment

Rescheduling following a No-Show is subject to hospital availability and may require additional fees.

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7. Rescheduling Requests

Clients may request to reschedule their services.

While we will make reasonable efforts to accommodate requested changes, rescheduling is subject to:

* Hospital availability

* Physician schedules

* Hotel availability

* Transportation availability

* Government travel requirements

Additional costs charged by third-party providers remain the responsibility of the client.

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8. Cancellation by YT Health Journey

In rare circumstances, YT Health Journey may need to cancel or modify services due to:

* Hospital scheduling changes

* Physician unavailability

* Safety concerns

* Government restrictions

* Operational requirements

* Force Majeure events

Where possible, we will offer:

* Alternative appointments

* Alternative hospitals

* Alternative travel dates

* Alternative accommodations

Refunds, if applicable, will exclude non-recoverable third-party expenses already incurred.

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9. Visa Refusal

Clients are responsible for obtaining all necessary travel documentation.

A visa refusal does not automatically entitle the client to a full refund.

Refund eligibility will depend upon whether third-party reservations have already been confirmed and expenses incurred.

Travel insurance is strongly recommended.

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10. Flight Delays & Missed Flights

YT Health Journey is not responsible for:

* Airline delays

* Flight cancellations

* Missed connections

* Lost baggage

* Airport disruptions

Clients should notify us immediately if travel plans change.

We will make reasonable efforts to coordinate revised appointments; however, additional fees charged by third parties may apply.

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11. Medical Unsuitability

Hospitals or physicians may determine that certain procedures or screening programs are not medically appropriate after reviewing a client’s health information.

Such decisions are made solely by the treating healthcare provider.

Refunds will be determined based on services already performed and third-party expenses incurred.

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12. Force Majeure

Neither YT Health Journey nor the client shall be liable for delays or cancellations caused by circumstances beyond reasonable control, including:

* Natural disasters

* Government travel restrictions

* Border closures

* Public health emergencies

* War

* Civil unrest

* Airline disruptions

* Severe weather

* Utility failures

Where practical, services may be rescheduled rather than cancelled.

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13. Refund Processing

Approved refunds will generally be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

* Financial institutions

* Credit card providers

* International banking systems

Bank charges and currency exchange differences are not refundable.

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14. Travel Insurance

YT Health Journey strongly recommends that all clients purchase comprehensive travel insurance covering:

* Trip cancellation

* Trip interruption

* Medical emergencies

* Flight delays

* Lost baggage

* Accommodation changes

Travel insurance may provide reimbursement for expenses that fall outside this Refund Policy.

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15. Questions About Refunds

Questions regarding cancellations or refunds should be directed to:

YT Health Journey LTD

Email: info@ythealthjourney.com

Phone: +1 236 886-8835

Website: https://www.ythealthjourney.com

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